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Overview
Eligibility for Returns
We accept returns under the following conditions:
- The return request is made within 7 days of receiving the product.
- The product must be unused, unopened, and in its original packaging.
- The product must be in resalable condition with all original tags, seals, and accessories.
- A valid proof of purchase (order number or invoice) must be provided.
Note: Due to the nature of perfumes, we cannot accept returns for opened or used items for hygiene and safety reasons.
Non-Returnable Items
Returns will not be accepted for:
- Used or opened perfume bottles
- Gift cards or promotional items
- Products bought during clearance or final sale events
- Items damaged due to customer misuse or neglect
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damage and your order details
- We will offer a replacement or full refund, depending on the situation
Return Process
To initiate a return, follow these steps:
- Email our support team at support@bugleperfume.com with your order number and reason for return.
- Our team will respond within 1–2 business days with return instructions.
- Ship the product back using a trackable shipping service. Customers are responsible for return shipping unless the return is due to our error.
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different product, please return the original and place a new order.
